Make sure the device led light is solid green. If not solid green, press and hold the reset button until the led is solid green.
Make sure you are on your home wifi network and not "NexxGarage-xxxxxx" network. Go to your wifi settings to confirm.
Make sure you are on "NexxGarage-xxxxxx" network and not your home network. Go to your wifi settings to confirm. Then switch back to the app and try saving the configuration again.
Make sure you are on your home network and not "NexxGarage-xxxxxx" network. Go to your wifi settings to confirm. Then switch back to the app and tap "Retry".
Then Nexx Garage wires should go into the same wires as your wall console wires. It does not matter which wires goes to which terminal. In addition, the GDO terminals can share both the wires from the wall and Nexx Garage wires.
Typically, the wall wires will be a single wire onto the terminal. Other terminals may have 2 wires going into them (this is not the terminal you want).
If you are unsure, just email us at email@example.com and we will be glad to help.
When you properly connect Nexx Garage wires to the correct terminals and you tap the green button from the mobile app, you should here a click coming from the device and your garage door should activate. If this does occur, please do a simple test to verify that your garage door is compatible.
Take a short piece of wire and strip both ends (a paper clip can work). Connect one end to one terminal and the other end to the other terminal. When this occurs your door should activate. If it does not, then your garage door opener is not compatible.
If your garage door is not compatible, we do have a workaround for this. Please email us at firstname.lastname@example.org and we will provide more details on this solution.
This is typically due to the sensor install. The sensor needs to be parallel, about 1/8 to 1/4 inch apart and not touching. We have several examples pics on our website http://nexxgarage.com/install-examples. If you still have issue after adjusting the sensors, please contact us at email@example.com.
This is typically due to a bad sensor. To verify this, disconnect the sensor cable from the Nexx Garage device. The mobile app should show that your garage door is open. Contact us for a free replacement: firstname.lastname@example.org
Typically, this is caused by sharing the same account on 2 different phone. Each user needs to have their own account, and you should never share accounts.
The Auto Open feature is heavily dependent on cell towers and cell data service near your home, which means depending on where you live, it may work great, fair, or not at all. We don't have much control over this.
If you are using an Android device please check your location setting and select GPS, Wi-Fi, and Mobile networks. If it's GPS only than it will not work. Also to test this we would recommend doing this at home and log out from the App and log back in then drive about a couple blocks away (approximate 300 ft) and drive back toward your house.
No. You can only control 1 garage door opener with 1 Nexx Garage device. So, if you have 2 garage door, then you would need 2 Nexx Garage device.
Currently, Nexx Garage mobile app does not allow an account to configure multiple devices. We are actively working on this feature and should have it publicly available soon. However, there is a workaround. Here is what you would need to do:
There are 2 ways you can enable the Nexx Garage Alexa skill.
#1: Alexa mobile app
#2: Amazon website
This pin code is required by Amazon to activate your garage door. This is Amazon's policy not ours. You can make up any pin code but the code must be at least 4 digits and not more than 10 digits.
You can change the pin code by disabling and enabling the pin code.
Currently, you cannot disable/enable the pin code. However, in upcoming release, you will have this ability.